Tag Archives: Customer Service

New Battle in ecommerce v High Street Stores

Strange times indeed. A few weeks ago USA Today reported on a store in Washington DC where customers can’t buy anything. That’s right! In Bonobos Guideshop the men’s clothing products are there for people to try on for size, to … Continue reading

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McAfee Customer Service Nightmare

Poor customer service, particularly telephone ‘help’ lines and tech support lines, is one of those things we’ re just having to get used to these days. We’ve all been there … frustrating automated telephone responses, being bounced from one person … Continue reading

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